FREQUENTLY ASKED QUESTIONS
Is it safe to buy from this site?
Yes, we are powered by Shopify that uses industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and payment details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
What payment methods do you accept?
We accept payments by Credit Card, PayPal, Apple Pay, Bank Transfer, MB Way & Multibanco (Portugal). When checking out you will be asked about your preferred method of payment.
Do you have a free pick-up point?
Yes! Free pick-up point is available in Lisbon city, in the central area of Intendente. Our pick-up point is Cebate Loja located in Rua dos Anjos 20A, from Monday to Saturday 10-19h. Orders will be ready for pick-up in 24 hours.
Do you ship internationally?
Yes! Right now we ship to Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden & Switzerland.
If you’d like a quote for an special shipping please email email@example.com and we'll look into shipping costs.
How can I track my order?
As soon as your item has been dispatched, we will send you an email with your tracking number. For your confort, you will be able to track online your order at any stage.
How can I return an order?
You can return an order within 30 days of receipt, providing the items are in original resalable condition. You will need to send us the item via a carrier of your choice. After we check the item's condition, you will be refunded for the item, but not for any shipping-related costs.
Learn more here.
Where are you located?
We are an online store based in Lisbon. However, we are looking forward to expanding into retail and other online stores shortly.