TERMS & CONDITIONS
These conditions are agreed between the online store Cedro (www.cedrostore.com) and customers who place orders on the online store. In the event of omission of any condition, this will be considered regulated by the customs and practices in force in the distance selling sector in accordance with the standards of Ethical Code and Fair Practices of AMD - Portuguese Direct Marketing Association.
Cecilia Berberian. NIF 294626492. Warehouse: Rua Capitão Humberto de Ataíde 2, 1 A, 1170-072 Lisboa, Portugal.
The purpose of these conditions is to define the terms of sale between Cedro Store and the customer, from ordering to services, through payment and delivery.
To place your order the customer must facilitate:
- your user code and password
- the data for delivery
The fact that the customer places his order is equivalent to full acceptance of the prices and description of the products available for sale as well as the general conditions of sale, which will be the only ones applicable to the contract thus concluded.
Cedro Store will honor orders received online only up to the limit of available stocks. In the absence of product availability, Cedro Store undertakes to inform the customer as soon as possible.
Cedro Store reserves the right to refuse any order.
In the event of cancellation of the order at the customer's discretion, Cedro Store will proceed with the refund as soon as possible, the maximum period for the refund being 14 working days.
The delivery of orders will be made to the address indicated by the customer when placing the order.
The costs and delivery times will be communicated to the customer at the time of check out. The customer when placing his order is accepting these costs and delivery times.
For Express Shipping of 24h, the payment has to be done by 15:00 h, for the process to start immediately. For payments after 15:00 h, the shipping process will only start on the next business day. In the case of Standard Shipping, delivery may take between 2 and 5 business days.
The shipping costs accepted by the customer at the time of purchase correspond to a service provided by Cedro Store or its distribution partners that aim only to deliver that order from point A (Cedro Store's warehouse) to point B (address indicated by the customer).
To follow up an order in progress, the customer can and should contact the Customer Service of the corresponding distribution partners. Before the order is dispatched, an email is sent to the customer with the data to track the order.
The purchase invoice will be sent with the order itself or by email.
If the customer does not claim the order from the carrier within the time allowed and the order is returned to Cedro Store, then the customer will have to bear the costs of transporting the new shipment.
Cedro Store offers the customer several payment methods:
- Credit Cards: Amex, Mastercard & Visa
- Apple Pay
- Mb Way
In the case of payment by credit card, the debit will be made at the time of purchase confirmation.
Cedro Store does not have access to its customers' payment data and will use all its efforts to guarantee maximum confidentiality and security in the data transmitted over the internet.
EXCHANGES AND RETURNS
Please read Shipping & Return Policies.
Cedro Store excludes all warranty and any liability for inconvenience, in particular, a service disruption, an external intrusion or the presence of computer viruses, or any case of force majeure so classified by jurisprudence courts, to the extent permitted by applicable law.
TREATMENT OF PERSONAL DATA
CEDRO STORE'S MAILING
Cedro Store’s Mailing designation is given to emailings with promotions, offers and information, sent directly to the customer's mailbox. The customer is automatically registered as soon as he registers with Cedro Store.
The present Conditions of Sale constitute the total agreement between the parties in reference.
In the event that one of the clauses of this contract is declared null and void, due to a legislative, normative change or sentence, it will not lose its validity, and compliance with these General Conditions of Sale is mandatory.
Cedro Store reserves the right to change these Terms & Conditions at any time.
TRANSACTION CONSERVATION AND ARCHIVING
Archiving orders and invoices will be made on a reliable and durable medium to correspond to a faithful and lasting copy.
APPLICABLE LAW AND JURISDICTION
Portuguese law applies to the conditions of this contract. The attribution of jurisdiction in the event of a dispute, and the lack of amicable agreement between the parties will be submitted to the competent courts of Portugal despite the plurality of defendants and / or whatever the type of procedures.
In the event of a dispute, the consumer, under Law No. 144/2015, can also resort to an Alternative Consumer Dispute Resolution Entity: CNIACC - National Center for Information and Arbitration of Consumer Conflicts www.cniacc.pt
ONLINE COMPLAINTS BOOK
You can also make a complaint through the website www.livroreclamacoes.pt